FAQ – Frequently Asked Questions

  • Why should I shop online?
    Shopping through ESHOP is more convenient compared to buying at the checkout. You must purchase at least 1 working day in advance. There are also various special offers on sale at ESHOPE.
  • What are flexible ski pass prices?
    Flexible pricing means that the price of a ski pass can change depending on current demand, weather conditions, resort occupancy, or the selected date. The earlier you purchase your ski pass, the better price you usually get. This system allows you to choose the best date at the best possible price while helping the resort plan its operations more efficiently.
  • Bought a ski pass for a specific day and can’t use it? Or need to change the date?
    A ski pass is valid only for the day it was purchased for. Ski passes bought for the current day cannot be cancelled.
  • The date of your ski pass can be changed after agreement with our Customer Service by email at info@martinky.com, for a fee and any additional price difference.
  • Is registration via ESHOP required?
    Registration with ESHOPE is not compulsory. By registering you will receive additional benefits and information about possible promotional products and offers. At the same time, you have an overview of your orders.
  • How can I pay for my order?
    You can pay by credit card through the Tatrabanka Card Pay portal. When paying via Card Pay and entering electronic vouchers, your order is processed immediately.
  • How quickly will I receive my e-voucher?
    When you pay via the Tatrabanka Card Pay payment gateway, the electronic voucher will arrive to your email immediately.
  • What is the validity period of the voucher?
    The validity period is specified individually for each product. For open vouchers without a set date, the validity lasts until the end of the ski season. If you purchased a voucher for a specific date, it is valid only for the date selected at the time of purchase.
  • Can I donate an e-voucher?
    Vouchers can be donated and redeemed in the same category. They do not indicate the value of the purchase. An order confirmation and tax receipt will be sent to you by email.
  • We have decided that we don’t want to use the e-voucher and want to return them, how should we proceed?
    You may cancel your order within 14 working days from the date of concluding the service contract (i.e., from the moment your order is confirmed by the seller) in the case of vouchers with an open validity period. For ski passes purchased for a specific date, cancellation is not possible. The date can only be changed after agreement with Customer Service, for a fee and any additional price difference.
  • How should we proceed in the event of a complaint or cancellation of an order?
    Please send any complaint or order cancellation by email to eshop@martinky.com. and use the cancellation form that came with your order, or you can download it
  • What should you do if the electronic voucher has not arrived in your email?
    Contact us at eshop@martinky.com. and check the correctness of the email you entered in your order and the SPAM / Junk mail folder
  • Do I need to have the e-voucher printed?
    You just need to show the voucher on your mobile phone.
  • Do I need to purchase a parking product?
    If you are travelling to the resort by car, you need to purchase a parking ticket, which includes road management and maintenance. This can be purchased electronically or on site. You can also pay for this on site The access road to the resort is one-way, meaning it is regulated during the winter. Upward and downward traffic is only possible at set times. For more information on transport, please click here: https://www.martinky.com/en/winter/the-resort/transportation
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