Complaints

Instructions on exercising the consumer’s right to withdraw from a distance contract – when delivering a service

1. Right to withdraw from the contract

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period expires 14 days after the date of conclusion of the service contract

When exercising the right to withdraw from the contract, you must inform us of your decision to withdraw from this contract by a clear statement (for example, a letter sent by post or e-mail) to the following address: Pro Ski a.s., with registered office: Malý trh 2/A, 811 08 Bratislava or business address: Winter park Martinky, M. R. Štefánika 6, 036 01 Martin, e-mail: eshop@martinky.com. For this purpose, you may use the sample withdrawal form that we have provided or sent to you, but its use is not mandatory.

The withdrawal period is maintained if you send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.

2. Consequences of withdrawal

After withdrawal from the contract, we will refund all payments that you have made in connection with the conclusion of the contract, including the costs of delivering the voucher to you. This does not apply to additional costs if you have chosen a type of delivery other than the cheapest standard delivery method offered by us. The payments will be refunded to you no later than 14 days from the day on which we receive your notification of withdrawal from this contract. The reimbursement will be made in the same way as you used for your payment, unless you have expressly agreed to a different method of payment, without charging any additional fees.

If you requested the start of the service provision during the withdrawal period, you are obliged to pay us the price for the performance actually provided by the date on which you notified us of your decision to withdraw from this contract.

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