Complaints procedure (liability for defects, warranty, complaints)
The Seller shall be liable for defects in the Services and the Buyer shall promptly file a claim with the Seller in accordance with these General Terms and Conditions.
If the services have not been properly provided or are defective, the Buyer has the right to make a claim at the Seller’s premises by completing a claim form and delivering it to the Seller. The Buyer is obliged to indicate in the form the exact type and extent of the defects in the goods.
The Buyer is obliged to claim defects in the services from the Seller without undue delay after they have been provided and, if they have not been provided at all, from the date on which they should have been provided.
The commencement of the claim procedure is also the date of the claim.
On the day of receipt of the claim, the Seller shall issue to the Buyer a proof of receipt of the claim in a suitable form chosen by the Seller.
Due to the nature of the services provided by the Seller, the Seller shall remedy the claimed defects in the services by providing replacement services or a discount on the purchase price. In cases where it is not possible to remedy the defect in the services by providing replacement services or by a discount on the purchase price, the Buyer shall be entitled to a refund of the purchase price
The Seller is obliged to issue the Buyer with a written proof of the complaint within 30 days from the date of the complaint.
The handling of the claim only applies to the defects listed on the claim form.